Refund policy

<h2>Broken Item Replacement Policy</h2>
<p><em>Effective for all orders delivered by our company</em></p>

<p>We stand behind the quality and condition of every order we ship. If an item arrives damaged or broken, we will provide a replacement at no additional cost to you, subject to the terms below.</p>

<h3>1. Eligibility</h3>
<p>This policy applies exclusively to items that arrive damaged or broken as a result of shipping, handling, or manufacturing defect. It does not extend to claims of general dissatisfaction, buyer's remorse, or damage occurring after delivery.</p>

<h3>2. How to Submit a Claim</h3>
<p>To request a replacement, please submit a support ticket within seven (7) days of the delivery date. We ask for prompt notice so we can investigate the matter while the details are still fresh and resolve it quickly on your behalf. Your ticket should include the following:</p>
<ul>
  <li>Your order number</li>
  <li>Clear photographs of the damaged item</li>
  <li>Photographs of the original packaging, if applicable</li>
  <li>A brief written description of the damage</li>
</ul>

<h3>3. Review and Resolution</h3>
<p>Once we receive your claim, our team will review the information and photographs provided to verify the reported damage. We aim to make this process as smooth as possible. Upon verification, we will ship a replacement as promptly as our operations allow.</p>

<h3>4. Additional Terms</h3>
<ul>
  <li>Claims submitted without sufficient supporting evidence (including required photographs) may be denied.</li>
  <li>This policy covers only items that arrive damaged or broken and does not cover any other type of claim.</li>
  <li>We reserve the right, in our sole discretion, to deny claims that we reasonably believe to be fraudulent, abusive, or inconsistent with the good-faith spirit of this policy.</li>
</ul>

<p><em>We appreciate your patience and trust as we work through the review process, and we're glad to help make things right.</em></p>